The City of Adelaide’s AI chatbot partner is Australian-French startup, Hopstay. Started by a pair of Adelaide entrepreneurs, Hopstay won an international French Government competition to establish their business in a tech incubator in Paris. Nice work if you can get it! We’ve worked with Hopstay over the past 18 months to build an experimental chatbot that delivers answers to common customer service questions, as well as providing a number of parking and waste services. We’ve even started to experiment with voice, too. It’s early days, and COVID-19 has tempered our momentum, but the possibilities are endless. This case study from Hopstay neatly sums up the story so far.